The Impact of Organizational Conflict Management and Culture of Empowerment on Constituents of Managerial Creativity

Abstract

This study aims to identify the impact of organizational conflict management strategies (cooperation, competition, avoidance) and culture of empowerment (enhancement of technical empowerment culture, and enhancement of managerial empowerment culture) on elements of managerial creativity (fluency, flexibility, sensitivity to problems, originality, and the ability to analyze). In order to achieve the purpose of the study the descriptive analytical method was used. Also a questionnaire was developed and adopted by the researchers to measure the independent and dependent variables. The study population consisted of Jordan Telecom (Orange) where the researchers took a random sample of the study population. 100questionnaires were distributed of which (87) were completed, which constituted (87) of the total distributed questionnaires. Four questionnaires were excluded for being incomplete. The study results showed that the organizational conflict management strategies (cooperation, competition, and avoidance) had an impact on the elements of managerial creativity, and that the culture of empowerment (enhancement of technical empowerment and enhancement of managerial empowerment) had an impact on the elements of managerial creativity.