The Effect of Using E-Government Services in Reducing Population Mobilitywithin the City of Amman

Abstract

problem of the study: Amman grapples with the challenge of traffic congestion, a predicament characterized by the bustling movement of residents either on foot or in vehicles. The escalating demand for daily transportation has intensified this issue. The utilization of Information and Communication Technology (ICT) emerges as a viable solution to address problems like traffic congestion. Leveraging ICT can effectively substitute physical movements with virtual access, presenting a promising avenue for alleviating the city’s traffic woes.

Objectives: The primary objective of this study is to assess the influence of electronic government services on minimizing transportation movements within the city. The specific goals include the identification of electronic government services in Amman and an exploration of their effects on curtailing the mobility of the city’s population.

Methods: A combination of descriptive and analytical statistical methods was employed in this study. The data gathered through a questionnaire, was meticulously analyzed. The questionnaire was distributed among a sample of 464 individuals representing the city’s population.

Results: A total of 437 services were examined across 27 government departments, with a notable concentration in Greater Amman Municipality services, comprising 103 services. These services demonstrated a moderate contribution (29.09%) to the reduction of population movement. Furthermore, they significantly reduced movement by 24.78%. Electronic government services exhibited a substantial impact, ranging from moderate to very significant, in reducing movement by over 50%. The spatial distribution revealed variations in the value of reduced movement, with the highest percentages observed in Badr, Badr al-Jadidah, and Wadi al-Seer (20-28%), while the lowest percentages were noted in
Al-Nasr, Basman, and Marj al-Hamam (0-4%).

Conclusions (Recommendations and contributions): The study advocates for the imperative need to automate all government services as a strategic measure to alleviate traffic congestion caused by residents seeking services.