Strategies of Human Talent Management and Their Impact on the Performance Quality of Employees in Customs Clearance Companies in the Aqaba Economic Zone

Abstract

Background & Statement of the problem: Companies strive for excellence and competitiveness through effective talent management and retention strategies, which directly enhance employee performance and elevate productivity levels.

Objectives: The study aimed to measure the impact of talent management strategies on the quality of the performance of workers in clearance companies (Aqaba Economic Zone).

Methods: The study employed a descriptive analytical approach, focusing on the entire workforce of clearance companies within the Aqaba Economic Zone, totaling 213 employees. The study sample was selected using a comprehensive survey method.

Results: The study revealed that workers in clearance companies exhibited a high level of performance, with an overall mean score of 3.71. Specifically, the dimension of work accuracy ranked highest with a mean score of 3.92, indicating a high level of achievement in this area. Furthermore, the study demonstrated a statistically significant impact of talent management strategies—specifically in talent attraction, development, and retention—on work accuracy and speed of achievement within clearance companies, highlighting their significant influence on operational outcomes.

Conclusions (Recommendations and contributions): The researcher recommends the need for the management of clearance companies to maintain continuous development and attract human talent through the application of a specific mechanism to deal with variables in a favorable business environment.