Emotional Intelligence Among Civil Servants and its Relationship to Job Burnout

Abstract

Background & Statement of the problem: Public sector institutions in Palestine encounter distinct challenges that contribute to burnout among civil servants. Emotional intelligence (EI) has been recognized as a valuable tool for managing stress, alleviating pressure, and fostering a positive workplace environment.

Objectives: This study seeks to examine the relationship between emotional intelligence and burnout among employees of the Palestinian Ministry of Education. Additionally, it aims to explore differences6+ in emotional intelligence and burnout based on various demographic variables.

Methods: A sample of 267 employees from the Palestinian Ministry of Education was surveyed using a descriptive-analytical approach. Emotional intelligence was measured using the Wong and Law Emotional Intelligence Scale (WLEIS), while burnout was assessed using the Maslach Burnout Inventory (MBI).

Results: The study revealed a weak negative relationship between emotional intelligence and burnout among ministry employees, suggesting that while emotional intelligence may offer some protection against burnout, other factors likely have a stronger influence. The analysis further indicated that age, years of service, and job title significantly impact emotional intelligence and burnout levels, whereas gender and educational qualifications do not appear to play a significant role.

Conclusions (Recommendations and contributions): The findings underscore the need for implementing training programs to enhance employees’ emotional intelligence, reduce work-related stress, and promote overall well-being. Additionally, future research should focus on age- and service-specific factors related to emotional intelligence in addressing burnout.