The Impact of Organizational Culture on Improving Institutional Performance in Aqaba Special Economic Zone Authority in Jordan

Abstract

Background & Statement of the problem: The problem of the study stems from the researcher’s recognition of the various challenges faced by the Aqaba Special Economic Zone Authority in its efforts to enhance institutional performance. These challenges are largely attributed to the authority’s operation in dynamic and unstable environments, particularly in recent years.

Objectives: This study aimed at identifying the impact of organizational culture on improving institutional performance at Aqaba Special Economic Zone Authority in Jordan.

Methods: The study used the analytical descriptive quantitative approach, which is based on collecting data and analyzing them statistically to reach the targeted results

Results: The results indicated that the levels of organizational culture and institutional performance at the Aqaba Special Economic Zone Authority were moderate. Additionally, there was a statistically significant impact of organizational culture - encompassing dimensions such as organizational customs, expectations, values, and beliefs - on institutional performance.

Conclusions (Recommendations and contributions): The study recommended that the Aqaba Special Economic Zone Authority should actively promote employees’ understanding of the significance of a robust organizational culture as a means to enhance institutional performance. It also advised encouraging exemplary work practices that could serve as a model for other companies and institutions in the region. Furthermore, the study emphasized the need to foster greater collective participation in addressing work-related issue.