AL-SHABIB, Duraid. The Effectiveness of the Application of Total Quality System in the Housing and finance Bank. Al-Balqa Journal for Research and Studies, [S. l.], v. 13, n. 2, p. 109–146, 2010. Disponível em: https://ajrs.ammanu.edu.jo/ojs/index.php/albalqajournal/article/view/327.. Acesso em: 10 oct. 2026.