Degree of satisfaction of elderly about the services provided to them in social care houses in White Beds Association

Abstract

This study aims at identifying the degree of satisfaction of the elderly about the (social, health, entertainment, psychological) services provided to them in social care houses. The sample of the study includes all residents of the White Beds Association for the care of the elderly in Amman. The researcher designed a questionnaire to use in the interviews with the elderly. The questionnaire has four items, and each item includes a group of questions about the service provided to them. The researcher interviewed all the members of the White Beds Association, whose health condition allowed this, (75 elderly people: 44 men and 31 women). The data was analyzed and frequencies and percentages were extracted. The researcher used (Chi-Square) to detect any differences of the sample’s responses. The results showed an average satisfaction about the social services provided to the elderly in social institutions while the results showed a high level of satisfaction about the health and entertainment services provided to them. The researcher recommended the need to improve and develop social, health and entertainment services for the elderly in social institutions and to improve the network of social relations between workers and residents within these institutions, which positively reflects the psychological feeling of the elderly.