Preliminary Study on Citizens’ Satisfaction of E-Government Services in Jordan

Abstract

Contemporary governments all over the world are investing in finding new e-service provision approaches as well as improving their existing channels to be matched with citizen’s needs and hence increase citizens’ satisfaction. Citizens’ satisfaction is considered as a prerequisite to e-government adoption, usage and diffusion. This research aims at studying the impact of system quality, information quality, trust, and privacy on Jordanian citizens’ satisfaction with e-government services. The study shows that all the identified factors in the proposed research model would have an impact on Jordanian citizens’ satisfaction with e-government services.