The Impact of Expert systems on Limiting Electronic fraud in Jordanian Commercial Banks

Authors

DOI:

https://doi.org/10.35875/77mj0e76

Keywords:

Expert Systems, Electronic Fraud, Jordanian Commercial Banks

Abstract

Objectives: This study aimed to identify the impact of expert systems with their dimensions: (knowledge base, inference engine, explanation module, user interface, knowledge acquisition), in limiting electronic fraud by its dimensions (input fraud, processor fraud, computer fraud, data fraud, output fraud) in jordanian commercial banks.

Methodology: The study population represents the (12) Jordanian commercial banks, and the study sample was a random sample of employees working in the banks’ computer department and administrative departments. A questionnaire was designed and distributed to a random sample of 252 bank employees, 210 valid questionnaires were recovered for analysis, and the statistical package SPSS was used for statistical analysis purposes.

Findings: The study concluded that expert systems have a positive effect on limiting electronic fraud in commercial banks in Jordan.

Implications: The study assures the importance of developing and strengthening the internal control systems and updating the procedures and policies followed for verifying identity, and distributing roles and authorities accurately and clearly.

Conclusions: The study suggests that banks need to keep up with technological developments, train employees to detect fraud operations, and make partnerships with technical and financial institutions to develop expert systems.

Author Biographies

  • Maysoon Said Al Amad, Al-Balqa Applied University

    A Category-A lecturer at Al-Balqa Applied University, Faculty of Business, Department of Financial and Banking Sciences. She holds a Master's degree in Financial Management from the Arab Academy for Financial and Banking Sciences and teaches various courses in financial and banking sciences. Her research focuses on commercial banks, Islamic banks, and financial technology.

  • Ahmad Ali Alzobi, Al-Balqa Applied University

    A Category-B lecturer at Al-Balqa Applied University, Faculty of Business, Department of Management Information Systems. He holds a Master's degree in Computer Science from Al-Balqa Applied University and teaches various computer science courses such as Programming Fundamentals, Web Programming, and Computer Applications in Financial and Administrative Sciences.

  • Reem Abu Taleb, Al-Balqa Applied University

    A Category-A lecturer at Al-Balqa Applied University, Faculty of Business, Department of Management Information Systems. She holds a Master's degree in Computer Science from Al-Balqa Applied University and a Bachelor's degree in Computer Science from the University of Jordan. She teaches various computer science courses such as Database Management, Network and Communication Systems, and Operations Research Applications in Information Systems.

  • Prof. Eman Al Hanini, Al-Balqa Applied University

    A Professor of Accounting serving as the Vice Dean for Graduate Studies. She holds a PhD in Accounting from Amman Arab University. She teaches all undergraduate accounting courses and most master's-level accounting courses in both Arabic and English. She has also co-authored several books.

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Published

2024-12-31

Issue

Vol. 27 No. 4 (2024)

Section

Articles

Categories

How to Cite

Al Amad, M., Alzobi, A., Abo Taleb, R., & Al Hanini, E. (2024). The Impact of Expert systems on Limiting Electronic fraud in Jordanian Commercial Banks. Al-Balqa Journal for Research and Studies, 27(4), 56-78. https://doi.org/10.35875/77mj0e76